Returns & Exchanges

At Shop Soulaan, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. If you are not happy with your order, we are here to help you make it right with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location or schedule a pickup to send your return back to our warehouse.

• 4.
  Receive Your Refund

  After we inspect your returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.